OK, who stole my Saturday? No seriously… where’d it go? All I remember is going out on Friday and having a ‘few’ shots of Bacardi Raspberry (well ok, not shots – regular glasses which we treated as shots…) And euhm after that it all gets a tad bit blurry 
Well it could have been worse. At least it’s Sunday now, we can all chill for another day before going back to work. And boy, do I have a lot of work ahead of me. But, it sure beats picking my nose the whole day.
Fortunately, I am also in the midst of working out a ticket-system to be used. I know that that will prove to be a lot of work – as I will need to work out levels of urgency (I’m thinking, Low-Request, Medium-Slow Production, High-No Production as per ITIL recommendations) but also what services we offer. Doco that, Visio-diagrams, setup procedures – work out a ‘training’ for the users as well as the reps, monitor the performance and usage… But then again, I have done it before 
First month of the year is also drawing to a close, and although I have been informed by the insurance-agency that they will pay up, I have still not received a single cent. Ugh.
In good news, upcoming Saturday I might be going to Utrecht for a performance of 30 Seconds to Mars with a good old friend of mine. We’ll see how it goes, and I’ll keep you lot posted.
Anyway’s, coffee is done – so I’m off. Catch you later!